Edward Rogers`s Challenges at Rogers Communications
| Case Code: BECG178 Case Length: 14 Pages Period: 2021-2022 Pub Date: 2022 Teaching Note: Available |
Price: Rs.400 Organization: Rogers Communications Inc. Industry: Technology & Communications Countries: Americas Themes: Corporate Governance, Governance Practices,Family Business,M&A |
Abstract Case Intro 1 Case Intro 2 Excerpts
Introduction
On July 8, 2022, Rogers Communications Inc. (Rogers), a Canadian communications and media company, suffered a major network outage that left millions of Canadians without internet or phone services for 19 hours. The outage had a huge impact on businesses, banks, passport offices, and 911 emergency services in Canada. Canadians flocked to coffee shops to access Wi-Fi, banks had issues with their payment systems, and retailers accepted only cash as Canada’s funds transfer service, Interac, was inoperable. The outage led to Rogers facing immense scrutiny from the federal government and the Canadian Radio-television Commission (CRTC), which asked the company to explain the causes of the ‘unacceptable shutdown’..
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